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Return, Refund & Exchange Policy

 
We urge you to call us for help before giving up on the diet, or if you are overwhelmed and afraid to start it.  Often, when the diet does not appear to work, we can help you find out why or to identify an error or a particular sensitivity.  We are here to help you make this change in your life as easy and as successful as possible.   Write to help@feingold.org or call us at (631) 369-9340

Printed materials and books:


If you are dissatisfied with your order for any reason, you may return your printed items for a refund or exchange.  Items must be in their original, unused condition to be returned, unless there is a manufacturer defect. All items must be returned within 30 days of purchase.

3 Steps to Returning Printed Materials:

1)  Email membership@feingold.org to request a refund.

2)  Mail returned item - using a pre-paid traceable shipping method – to:

Feingold Association of the U. S.  
1602 Brentwood Road    
Bay Shore, NY  11706

3)  Include a note in your package stating reason for your return.


Refunds for items returned within 30 days of purchase will be credited in the same form as the original payment.  That portion of your price which covers the shipping and handling charge is not refundable. If you need to know the relevant amount for a particular item, please call us at 1-631-369-9340. 

 

Non-refundable Products

We are unable to offer a 'change of mind' exchange or refund on digital products such as PDF materials that have already been downloaded.   Therefore, PDF’s and download materials are non-returnable and non-refundable.